The Citizen Complaint Authority’s (CCA) mission is to investigate serious interventions by police officers including, but not limited to, discharging of firearms; deaths in custody; excessive use of force; improper pointing of firearms; improper stops; improper entries, searches and seizures; and discrimination. We resolve all citizen complaints in a fair and efficient manner. CCA’s ultimate goal is to address citizens’ concerns and improve citizens’ perceptions of quality police service in the City of Cincinnati. CCA was established in 2003 as a result of the Memorandum of Agreement (MOA) between the U.S. Department of Justice, the City of Cincinnati and the CPD and the historical Collaborative Agreement (CA).